Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website at snob-wings.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

Wing Snob operates as a food service business in the United States. We take your privacy seriously and comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable U.S. regulations governing data protection and consumer rights.

1. Who We Are

Wing Snob is a food service company dedicated to delivering exceptional wing experiences to our customers. Our contact details for all privacy-related inquiries are as follows:

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please do not hesitate to reach out to us using the contact details listed above.

2. Information We Collect

We collect various types of information in connection with the services we offer. The categories of data we collect include the following:

2.1 Personal Information You Provide Directly

When you interact with Wing Snob — whether by placing an order, creating an account, signing up for our newsletter, contacting our support team, or participating in promotions — you may voluntarily provide us with personal information, including but not limited to:

• Full name — used to identify you and personalize your experience.
• Email address — used for order confirmations, account management, and marketing communications (with your consent).
• Phone number — used for order updates, delivery coordination, and customer support.
• Delivery address and billing address — used to fulfill your food orders and process payments.
• Payment information — such as credit card details or other payment method data. Note: We do not store full payment card numbers; payment processing is handled by secure third-party payment processors.
• Account credentials — username and password if you create an account on our platform.
• Order history and dietary preferences — to improve your ordering experience and provide personalized recommendations.
• Communications and feedback — any messages, reviews, or feedback you send us.

2.2 Information Collected Automatically

When you visit our website or use our online ordering platform, we automatically collect certain technical and usage data, including:

• IP address — to determine your approximate geographic location and to protect against fraudulent activity.
• Browser type and version — to optimize how our website displays for your device.
• Operating system — to understand the technical environments of our users.
• Device identifiers — including mobile device IDs where applicable.
• Pages visited and time spent — to understand how users navigate our website and improve user experience.
• Referring URLs — to understand how you arrived at our website.
• Clickstream data — to analyze user behavior and optimize our service offerings.
• Date and time stamps of your visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze traffic, and support marketing efforts. Cookies are small text files stored on your device when you visit a website. For detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.

The types of cookies we use include:

• Strictly necessary cookies — essential for the website to function (e.g., shopping cart functionality, login sessions).
• Performance and analytics cookies — to collect information about how visitors use our website (e.g., Google Analytics).
• Functional cookies — to remember your preferences and settings.
• Marketing and targeting cookies — to deliver relevant advertisements and track the effectiveness of marketing campaigns.

2.4 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Third-party delivery partners or platforms through which you place an order.
• Social media platforms if you interact with our social media profiles or log in using a social media account.
• Marketing partners and advertising networks that help us reach potential customers.
• Payment processors who provide transaction confirmation data.
• Publicly available sources for verification or fraud prevention purposes.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, Wing Snob uses your personal data to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including coordinating delivery or pickup.
• Manage your account and provide account-related support.
• Process payments and send you receipts and order confirmations.
• Respond to your inquiries, complaints, and requests for assistance.
• Coordinate with delivery drivers and logistics partners to ensure timely delivery of your orders.

3.2 Improve and Personalize Our Services

• Analyze usage patterns to improve our website, menu offerings, and overall service quality.
• Personalize your experience by recommending menu items based on past orders or stated preferences.
• Conduct research and development to introduce new products or services.
• Monitor and analyze trends, usage, and activities in connection with our services.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and updates about Wing Snob — but only where you have provided consent or where permitted by applicable law.
• Conduct surveys, contests, or loyalty programs with your participation.
• Deliver targeted advertisements on third-party platforms based on your interests and browsing behavior (subject to your cookie preferences).
• Measure the effectiveness of our marketing campaigns.

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you, or by contacting us at [email protected].

3.4 Legal Compliance and Security

• Comply with applicable laws, regulations, and legal obligations under U.S. federal and state law.
• Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Wing Snob, our customers, employees, and the public.
• Respond to lawful requests from government authorities, courts, and law enforcement agencies.

4. How We Share Your Information

Wing Snob does not sell your personal information for monetary consideration. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf and in support of our business operations. These service providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment processors — to securely handle payment transactions.
• Delivery and logistics partners — to fulfill food orders and coordinate delivery.
• Cloud hosting and IT infrastructure providers — to store and manage data securely.
• Email and SMS communication platforms — to send transactional and marketing messages.
• Analytics providers (e.g., Google Analytics) — to help us understand website performance.
• Customer support platforms — to manage and respond to customer inquiries.
• Marketing and advertising partners — to run and measure advertising campaigns.

4.2 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or protect our legal rights.
• Protect against fraud, security threats, or illegal activity.
• Protect the vital interests of our customers or the general public.

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor as part of that transaction. We will provide notice of any such change in ownership that materially affects your personal data rights, and the acquiring party will be bound by terms consistent with this Privacy Policy.

4.4 With Your Consent

We may share your information with third parties in any other circumstances where you have given your explicit consent to such sharing.

5. Data Security

Wing Snob takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure payment processing — payment card data is handled exclusively by PCI-DSS compliant third-party processors; we do not store raw card numbers on our servers.
• Access controls — access to personal data is restricted to authorized personnel on a need-to-know basis.
• Regular security assessments — we conduct periodic reviews and audits of our data security practices.
• Data minimization — we collect only the data necessary for the specified purposes.
• Employee training — our staff are trained in data protection and privacy best practices.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify affected users in accordance with applicable U.S. state data breach notification laws.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Wing Snob respects and upholds these rights. Below is a summary of the rights available to U.S. consumers:

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know — You have the right to request that we disclose what personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom it has been shared.
• Right to Delete — You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct — You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing — You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Wing Snob does not sell your personal information for monetary consideration, but we may share data with advertising partners. You may opt out by contacting us or using the "Do Not Sell or Share My Personal Information" mechanism if applicable.
• Right to Limit Use of Sensitive Personal Information — You have the right to limit the use and disclosure of sensitive personal information to what is necessary to provide the requested services.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

To exercise your California privacy rights, please contact us at [email protected]. We will respond to verifiable consumer requests within 45 days, with a possible 45-day extension where reasonably necessary.

6.2 General U.S. Consumer Rights

Regardless of your state of residence, Wing Snob provides the following rights and options to all users:

• Right to Access — You may request a copy of the personal information we hold about you.
• Right to Correction — You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion — You may request that we delete your personal information, subject to any legal obligations requiring us to retain certain data.
• Right to Data Portability — Where technically feasible, you may request that we provide your personal data in a commonly used, machine-readable format.
• Right to Opt-Out of Marketing — You may opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent — Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please send a written request to [email protected] with your full name, email address associated with your account (if applicable), and a description of your request. We may need to verify your identity before processing your request.

7. Cookie Policy Summary

Our website uses cookies and similar technologies to enhance functionality, analyze usage, and support marketing efforts. By continuing to use our website without changing your cookie settings, you consent to our use of cookies in accordance with this policy.

You have the right to accept, reject, or manage cookie preferences at any time. You can control cookie settings through your browser settings or through our cookie consent banner displayed upon your first visit. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For full details about the types of cookies we use, their purposes, durations, and how to manage them, please read our Cookie Policy.

8. Data Retention

Wing Snob retains personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. The specific retention periods we apply are as follows:

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our data retention and disposal procedures.

9. Children's Privacy

Wing Snob's website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, or from minors under the age of 18 without verifiable parental consent.

Our online ordering platform, account registration, and marketing communications are directed exclusively at adults. If you are under 18 years of age, you are not permitted to use our website or submit any personal information to us without the supervision and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that we may have collected information from a child under 13, please contact us immediately at [email protected].

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and applicable state laws governing the online privacy of minors.

10. International Data Transfers

Wing Snob is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers may operate in or transfer data to other countries, including countries outside of the United States that may have different data protection standards than your home country.

If you are accessing our website or services from outside of the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where our servers are located and our central operations are conducted. By using our services, you acknowledge and consent to the transfer of your information to the United States and the processing of your data in accordance with this Privacy Policy and applicable U.S. law.

Where we transfer data internationally through third-party service providers, we take steps to ensure that appropriate safeguards are in place to protect your personal information, including through contractual data protection agreements with those providers.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or online services that are not operated or controlled by Wing Snob. This includes links to our social media profiles, third-party delivery platforms, and payment gateways. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

The inclusion of any link on our website does not imply our endorsement of the linked site or its privacy practices. Your interactions with third-party websites are governed solely by their terms and privacy policies.

12. Do Not Track Signals

Some web browsers allow users to send "Do Not Track" (DNT) signals to websites they visit. At this time, Wing Snob does not respond to DNT signals, as there is currently no industry-wide standard for recognizing or honoring DNT signals. We will continue to monitor developments in this area and update our practices accordingly.

California residents should note that they may opt out of the sale or sharing of personal information through the process described in Section 6 of this Privacy Policy, regardless of whether their browser sends a DNT signal.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for any other legitimate business reason. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you via email (if you have provided us with your email address) or through a prominent notice on our website prior to the change becoming effective.
• Where required by law, obtain your renewed consent for material changes that affect the legal basis for processing your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website and services after any modifications to this Privacy Policy constitutes your acknowledgment of the modifications and your consent to abide by the updated policy.

14. Filing a Complaint

If you believe that Wing Snob has handled your personal information in a manner that is inconsistent with this Privacy Policy or applicable law, we encourage you to contact us first so that we may attempt to resolve your concerns directly.

To submit a privacy complaint, please contact us at:

We will acknowledge your complaint within a reasonable timeframe and investigate the matter thoroughly. We aim to resolve all privacy-related complaints within 30 days of receipt.

14.1 Filing a Complaint with the Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection, including enforcing rules against unfair or deceptive privacy practices under the FTC Act (15 U.S.C. § 45). If you are unsatisfied with our response or believe we have engaged in unfair or deceptive data practices, you have the right to file a complaint with the FTC:

• Online: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580

14.2 Filing a Complaint with the California Privacy Protection Agency (CPPA)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Online: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

14.3 Filing a Complaint with Your State Attorney General

Many U.S. states have Attorney General offices that handle consumer protection and privacy complaints. You may also file a complaint with the Attorney General of your state of residence. Contact information for your state's Attorney General can typically be found through the National Association of Attorneys General at www.naag.org.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which Wing Snob handles your personal data, please contact our privacy team using the information below:

We are committed to working with you to resolve any privacy concerns in a fair, transparent, and timely manner. Thank you for trusting Wing Snob with your personal information. We take that responsibility seriously and remain dedicated to protecting your privacy at every step.